A young female learner enjoys the sunshine outside.
Wiley University Support Services

Revolutionizing Student Recruitment and Enrollment

Student recruitment can be complex and overwhelming. But we make it seamless for you to reach new students. With our customized, automated support, we’ll effectively scale up your enrollment, on-campus and online.

Streamlining student recruitment with our best practices

With more and more learners seeking their own routes to college and university programs, admissions staff need new ways to engage with them.

How can we boost your enrollment? Through a combination of intelligent automation and one-on-one engagement with our proprietary Student Journey approach. We’ll revolutionize your recruitment strategy using advanced analytics and AI-enabled information channels. The result? Real-time guidance that prospective students find empowering, not intrusive.

Our recruitment team is also on hand to answer prospective students’ questions and provide guidance during the application process. With our help, your higher education institution will find learners who are qualified, committed, and ready to succeed.

Seamless omnichannel recruitment

Our user-friendly, multi-channel platform provides a consistent and intuitive communication experience for prospective students, no matter how they want to engage. It also gives learners 24/7 access to everything they need to know about your undergraduate and graduate, online and on-campus programs.

Our recruitment platform allows us to:

  • Improve consistency across the board

    Your learners’ experience will be seamless and supported from research to enrollment.

  • Engage learners on their terms

    Learners can connect with us however and whenever they prefer. We’re there through click-to-chat, text message, and social platforms 24/7.

  • Deliver important information

    We use AI to give accurate real-time information to learners from research to application and beyond.

Blue Quotes
Personal contact is key to the team’s success. Many universities simply send automated enrollment emails to leads, but students need much more support than that.
Julie Delich, Wiley University Services
Portrait of a male student with his backpack stands in a busy area outside.

Application-boosting behavioral analytics

We can anticipate your learners’ needs even as they change. How? With insights from our behavioral analyticsfocused platform. It gives us the flexibility to continuously improve the enrollment experience for everyone involved. We constantly develop student insights with:


  • Call recording and analysis

    We consensually listen closely to how learners speak. This gives us critical information about their unique decision-making processes.


  • Behavioral modeling

    We use market research insights to personalize each recruitment experience according to a learner’s personality type and preferences.


  • Coaching for connection and encouragement

    We use intelligent behavioral analytics to help our advisors form deeper connections with learners.

Our behavioral analytics communication platform: By the numbers

35% to 40%

increase in conversions (after implementation)

4 million

conversations recorded and analyzed

18%

improvement in the contact-to-application rate

Accelerating student enrollment

From application to enrollment, our Student Journey approach streamlines your application pipeline and keeps you in the driver’s seat so you can focus on what matters most. How? When learners are ready to apply, we’ll collect the necessary documents from them and make sure they’re complete. With us handling applications on the front end, your internal teams can focus on evaluating and accepting your ideal learners.

Once you’ve accepted your students, we’ll provide the personnel, infrastructure, and strategy to make sure they enroll seamlessly. We’ll keep them engaged, excited, and prepared for their first day of class and beyond.

Here’s how we’ll make sure your learners have a great experience:


  • Process transcripts to speed up the application process

    Our admissions team can order transcripts for learners. We can also create strategies for achieving enrollment goals for both domestic and international populations.


  • Help students access financial aid

    We’ll help your learners overcome financial barriers. We’ll empower them with knowledge about the financial aid process, as well as the long-term value of education. All of this will give them the confidence they need to reach their career-connected education goals and go beyond them.


  • Create a self-directed experience

    We’ll give your learners a smooth and friendly enrollment experience with a smart, digital admissions system. How does it work? They can ask us questions easily with our live chat function and apply online across devices, so they never lose their progress. And to make sure they never miss a deadline, they’ll get in-app notifications to remind them of timely application milestones.

How Do Your Enrollment Numbers Compare?

How do your university’s numbers compare to your competition, and where do your biggest enrollment opportunities lie?

Find out with our complimentary market assessment. We’ll schedule a call to show you where your university sits in the market and how you can be more competitive and reach your goals.

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